Returns & Exchanges

Returns & Exchanges

We want you to be happy with your order.

If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible after delivery.

Size-Related Issues

Please check our Size Guide carefully before placing your order.

For size exchanges, eligibility may depend on product availability and the condition of the product.

Custom Designs

Custom-designed or personalised products may have different return or exchange conditions.

Please contact us before placing a custom order if you have any questions.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us with:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • A brief description of the issue

We'll review the issue and guide you through the next steps.

Contact Us

For return or exchange-related questions:

thewovenmemory@gmail.com