Refund policy

RETURN & REFUND POLICY

At The Woven Memory Kids, we want you to be happy with your purchase.

DAMAGED OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please email thewovenmemory@gmail.com with:

• Your order number
• Photographs of the product
• Photographs of the packaging
• A brief description of the issue

We will review the issue and guide you through the next steps.

SIZE EXCHANGES

Please check our Size Guide carefully before placing your order.

Size exchanges are subject to product availability and the condition of the product.

Products must be unused, unworn, unwashed, and in their original condition to be considered for an exchange.

CUSTOM OR PERSONALISED PRODUCTS

Custom-designed or personalised products may not be eligible for return or exchange unless the product is damaged, defective, or different from what was ordered.

Please confirm your requirements before placing a custom order.

ITEMS NOT ELIGIBLE

Products that have been worn, washed, altered, or damaged after delivery may not be eligible for return or exchange.

REFUNDS

If a refund is approved, it will be processed according to the applicable payment method and the resolution agreed with the customer.

Refund processing time may vary depending on the payment provider.

CONTACT US

For questions about returns, exchanges, or refunds, contact:

The Woven Memory Kids

thewovenmemory@gmail.com